Manufacturer Warranty Information

Helpful Resources

Below are various resources related to manufacturer warranties.
In general, keep these tips in mind:

• Contact the Manufacturer to verify Warranty and put in notes what is covered and for how long i.e. 5-year warranty for parts but only labor for 1 year. Certain parts may be covered for a shorter or longer period of time
• Make sure quotes and parts are included on the email or forward the email
• Ensure you list in the notes in EvoTrakker with whom (manufacturer’s rep) you spoke
• Most manufacturers give a warranty work order or case # that needs to be noted and referenced – this is normally given during the first call or in a follow-up email /li>
• A list of what is needed is normally given on the phone call or follow-up email – if not then get a picture of all parts in question(showing serial # if available)
• (If applicable) List refrigerant type if applicable and how much is needed and if covered by warranty
• parts may be provided by manufacturer – if not we may need to use a specific supplier that they will list(we need a receipt) if we choose who to order from we will still need a receipt
• Take pictures of parts that were replaced under warranty(showing serial # if available)
• Where does all this information need to go for us to get reimbursed
• Call if you have questions